Sunspace Sunrooms

I would like to point out that I was told when I ordered the addition, in October 2020, that my Sunspace room was to be built in the middle of May 2021. That date was pushed back 3 times (with no word from anyone at Sunspace to me), and not started till June 9.

It was supposed to be completed in 2 days but was not. The room was left without the divider wall and with doors in place but not installed on the tracks. I could not get in when I arrived at 9:00 that night. The installers did not come back the next day, a Friday, as they were scheduled to be somewhere else.

So I had to wait until Monday for completion. Then, when I went to lock the doors that night I discovered the locks would not work. Apparently, no one tested either door. I was told I had to wait a week for them to be fixed and it took intervention by the General Manager at the resort to get that moved up.

I was less than happy, to say the least.

On May 22 I had ordered custom blinds for my Sunspace room.

On Jun 9, 18 days later, I was told it would be another 3 weeks.

On June 17, after being told Id have to wait another week for my locks and keys to be fixed, I wrote to my sales rep:

I will pay for the blinds because I assume they are already being manufactured, considering I was told by you they would have been done by now.

Because of the less-than-satisfactory service I had received on my addition, I cancelled the order I had recently made for railings for my deck.

This would have been a good time for SOMEONE at Sunspace to let me know that my blinds were no where near being manufactured, as illustrated in the emails below.

Sent: Thursday, July 1, 2021 4:56:25 PM

To: Geoff Subject: Re: Blinds brochure and price list

Hi Geoff, Do we have an install date for the blinds yet? Regards, Connie

Geoff forwarded my email to Jackie On Jul 5, 2021, at 3:16 PM,

Jackie wrote: Hello Hi Your blind order is saying they will arrive the week of August 2nd..I will let you know when they arrive and well confirm an install date. Thanks

Please note, the ONLY times I got information from Sunspace is when I initiated contact. Each time my scheduled date arrive, and passed, no one told me.

I had to contact them.

So, to recap, I expressed my extreme dissatisfaction at the (lack of) service by Sunspace on June 17, cancelling my recent order for railings but stating I would continue with the order for blinds that I had been told would be installed soon. Two weeks later I was informed it would be at least another month.

Sent: Monday, August 2, 2021 10:37 PM To: Jackie Subject: Re: Blinds brochure and price list Hello Jackie, Have my blinds arrived? Regards, Connie

At this point I received an automated message that Jackie was on holidays. Did she not know that when she wrote me on July 5?

I am sure that if I HAD cancelled on July 5 and ordered blinds elsewhere, they would have been up long before the date that the installer showed up.

I ended up waiting 3 months for blinds that I was quoted would take 3 weeks.

After the month long fight to get my room installed, waiting 3 months for blinds is frustrating, but the lack of contact by anyone at Sunspace every time is unimaginable. I have been told that 2 other owners here at Woodland Estates had no troubles with their room additions. The total lack of communication about ANY of the multiple setbacks is completely unprofessional.

I never received a written official quote for the blinds.

Geoff just told me it would be about $3,000, which is what the invoice is asking for.

I paid the invoice for the addition the minute the installer showed up with my blinds. Before I pay anything more, I would like to know what you are going to do to for me to make up for this extremely unbusiness- like behaviour?

I regretfully purchased the WeatherMaster 4-track window system by Sunspace ten months ago. In the Spring, I started getting all kinds of bugs in the enclosure because the installer failed to caulk.

The windows have never opened more than ½ way – not even close to the 75% ventilation they advertise. Countless email to Sunspace, both locally and to their home office, has resulted in no action on their part. I am even willing to adjust them myself but Sunspace won’t provide instructions. Clearly, customer service and support after the sale is not important.

HORRIBLE WINDOWS AND A HORRIBLE COMPANY!!