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I regretfully purchased the WeatherMaster 4-track window system by Sunspace ten months ago. In the Spring, I started getting all kinds of bugs in the enclosure because the installer failed to caulk.

The windows have never opened more than ยฝ way โ€“ not even close to the 75% ventilation they advertise. Countless email to Sunspace, both locally and to their home office, has resulted in no action on their part. I am even willing to adjust them myself but Sunspace wonโ€™t provide instructions. Clearly, customer service and support after the sale is not important.

HORRIBLE WINDOWS AND A HORRIBLE COMPANY!!

Reason of review: Poor customer service.

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Guest

We had a porch enclosed seven years ago and we find it okay We do get 75% ventilation, ut would be a 200 sunroom enclosure

Guest

I love the windows! The dealer in Woodruff, WI is awesome!

The dealer is Leisure City.

Great customer service and product! My neighbor bought them after he saw mine and also loves them.

Guest

This is an update to my review. Now that Iโ€™ve had the windows for a few years, I do believe my issues were with the company who installed the windows rather than the windows themselves.

Through a social media site, I was able to connect with a contractor who did work for the local SunSpace. He came out to look that windows and confirmed that the windows were too tight (measurements were off) but suggested that I use soap on the left side of the window to add lubrication. This did make a difference. The panes still do not move like the videos but at least I am able to get more ventilation.

We caulked ourselves, helping with the bug issue.Do I like the windows themselves? Yes, I do. We get a lot more use out of the porch and are able to sit out there comfortably on sunny days with snow on the ground.Would I purchase them again? Nope!!

The local SunSpace office does not respond to questions or honor their warranty. Reading recent reviews on Angieโ€™s List, my experience is not unusual.

SunSpace is all about the sale but customer service after the sale is non-existent.One major concern about the windows is that I am unable to locate any information regarding the maintenance, cleaning, etc. Can anyone point me to a good site with this information?

Guest

Never heard of such a problem. Must be the installer, windows are the best on the market!

Guest

Where are you located? Who did you directly buy them from?

I've been a large dealer for over 17 years and have never had any issues with the products, with more than 200 authorized dealers in North America which all sell to home owners and small contractors for their projects things can happen beyond Sunspaces control so while i understand your frustration your painting your complaint with a very large brush. There is nothing wrong with the product its the #1 window of its kind on the market but it sounds like you had a poorly trained installer which ruined your experience and if I can put you in contact with someone that can help you I will

Guest
reply icon Replying to comment of Guest-1265525

What makes it #1 or rather who says it's #1?

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